While many customer service centers are simply maintaining traditional equipment and old strategies, NAC challenges the status quo by utilizing some of the most advanced technology in the industry and bringing together trained professionals to create a custom tailored team for each client’s needs..

 

INBOUND SERVICES
Our system has the capacity to handle thousands of calls simultaneously and up to a billion minutes of traffic per year.

OUTBOUND SERVICES
From surveys to event and appointment confirmations your dedicated team strives to make an awesome, lasting impression with every call.

AUTOMATION
Fully customizable greetings, prompts, and queues provide quick and efficient navigation for callers to get to the right department or individual.

CALL RECORDING
We offer recording for every call and data storage so that these recordings can be pulled and reviewed at any time.

CALL DOCUMENTATION
No detail goes undocumented! Our representatives notate each call with detail and accuracy in the client’s custom template.

DETAILED REPORTING
Your project manager is available at any time to provide quick and accurate reports on every aspect imaginable for both inbound and outbound calls.